Terms & Conditions

Effective date: 01 August 2022

The following terms and conditions (the “Terms”) are to ensure all guests enjoy their stay at Argyle House and wish to
return.

Please note that an accommodation booking cannot be accepted without agreement by the person making the booking (on
behalf of all their party members) (the “Booking Party”) to the Terms on this page. When a booking is made there is
deemed to be implied consent by the Booking Party.

Arrival & Departure

The period of occupancy of the accommodation is from 3pm on day of arrival up to 10am on day of departure.
The Booking Party binds and obliges themselves to vacate the premises without demand at the termination of the
period of hire.

Occupation of Accommodation/Maximum Number of Persons

Allowed

The maximum number of persons occupying the accommodation can only be as per the number of fitted bedspaces
within. This excludes any infants/babies.
Additional persons are not accepted, and we do not provide camp beds/blow-up mattresses, etc.
Please note that we do not wish guests to sleep on upholstery. We therefore do not provide extra bedding to
facilitate this.

Smoking

Smoking is not permitted in the building interior.
Persons may smoke outside but cigarette butts must not be discarded on the ground and placed in the cigarette
disposal bins provided.
In the event of persons being discovered smoking within the building interior, we reserve the right to terminate
the Booking Party’s stay with immediate effect.
In the above scenario, and in the event of evidence of smoking being clearly discovered within the building’s
interior after a Booking Party’s departure, we will deduct any excess cleaning charge from the good housekeeping
bond.
Such a charge will reflect the additional labour time and/or materials required to deep clean/fumigate the
accommodation, and for any potential loss of custom resulting from us being unable to let the accommodation due to
the smoke smell.

Accommodation Being Left in an Unacceptably Untidy and/or

Dirty Condition

We reserve the right to deduct an excess cleaning charge from the good housekeeping bond should the accommodation
be vacated in a condition which exceeds a normal level of acceptability.
The confirmation of such a condition will be made by at least 2 persons, one of whom will be the housekeeper and a
member of the management team. Photos will also be taken as evidence should there prove to be a dispute.
The charge made will reflect the additional labour time and/or materials required to clean the accommodation, and
the Booking Party shall be informed, in writing, of this excess charge.

Any Variation to Your Booking Details/Circumstances

Any variation to your booking details or circumstances, such as change of dates or party numbers, etc., must be
confirmed in writing to us by e-mail or text.

Use of Barbecues or Candles

Any use of disposable barbecues is strictly limited to the paved patio area outside the rear of the building and
must be used in a safe and controlled manner so no permanent marking is left. Disposable barbecues must never be
used on top of any of the outside tables or on grass areas. They must never be placed in any on-site bins until they
are 100% cooled outside, a period of at least 48 hours after use, and then placed in a sealed bag prior to
disposable.
Candles are not permitted to be used within the accommodation under any circumstances.

Non-arrival of Booking Party

If the entire Booking Party involved in the occupancy has not arrived by 11am on the day after the hire start
date, and have not informed us they shall be late, we reserve the right to re-let the accommodation.
The Booking Party will be responsible for payment of any balance amount still outstanding that cannot be recouped
by re-letting.

Circumstances Leading to Accommodation becoming Unavailable

(Outside our Control)

No refund of any pre-paid deposit or balance will be made to the Booking Party if cancellation is due to widespread
disruption which is beyond the control of Argyle House, for example:

Acts of war, terrorism, or criminal action.
Industrial disputes, riots, civil commotion.
Natural disasters (e.g. earthquake, flood, volcanic eruption, tidal wave, storm).
Epidemic of disease in humans, animals or birds.
Adverse weather conditions.

The above list is not exhaustive.

Holiday Insurance

Argyle House does not provide insurance against any booking cancellation, loss or damage to personal belongings,
nor personal injury or illness sustained while on holiday. The Booking Party should independently arrange suitable
cover for this, if desired.

Advertised Tariffs

We reserve the right to alter our advertised accommodation tariffs at any time. We are under no obligation to
refund any part monies paid in advance for a specific booking period if the advertised tariff is subsequently
reduced at any time after booking.

Accident and/or Injury Occurring On-Site

Any accident or injury to persons whilst on-site should be reported immediately in writing to us by e-mail or text.
We will not be held responsible for any personal injury sustained on-site, save so far as it results from our own
legally proven negligence in a court of law.

Loss or Damage to Personal Property Occurring On-Site

Any loss or damage to personal property whilst on-site should be reported immediately in writing to us by e-mail or text.
We will not be held responsible for any loss or damage to any personal property save so far as it results from our
own proven negligence in a court of law.

Loss of Key to Argyle House

If you lose your accommodation key while here, we will levy a charge against the Booking Party of £30 for
replacement of the key, which will be deducted from the good housekeeping bond.
If you depart your accommodation with your key, and we are unable to obtain it again, we will levy a charge of
£150 against the Booking Party, for replacement of accommodation lock and key. This amount will be deducted from the
good housekeeping bond.

Personal and Booking Group Behaviour While On-Site

We reserve the right to repossess the accommodation at any time where any inappropriate or antisocial behaviour,
or damage to property or annoyance to the neighbours has occurred.
This includes any inebriation and/or subsequent loud noise made by persons whilst on-site after 10pm.
In such a scenario, such persons responsible will be told to leave the premises immediately.
In the event of any further disruption caused, the police will be called to remove such persons from the premises.
We shall not be liable to make a refund of any portion of the balance amount already paid and will levy a charge
against the Booking Party for any outstanding balance of the length of stay completed, but not yet paid for.
In consideration of all our guests and neighbours, we require that noise be kept to a minimum between 10pm and
8pm.

Problems or Dissatisfaction with Your Stay

It is important to Argyle House that guests enjoy their stay with us, and every effort is made to ensure this.
However, in the unlikely event of dissatisfaction with the accommodation or any subsequent problem, the Booking
Party should immediately contact us by e-mail or text or phone to give us the opportunity to rectify or explain any problem.
A complaint will not be entertained if it is made at the end of a stay, nor after the stay by letter, e-mail or
telephone call, when it will not be possible for the matter to be effectively investigated and verified.

Damage to Property

The Booking Party is ultimately responsible for the accommodation and the content thereof during the period of
occupancy, and is expected to take all necessary care.
The Booking Party agrees to pay the necessary amount to rectify any damage to the accommodation or to replace any
lost or damaged items, caused by any member of the Booking Party. Inferior replacement items are not acceptable.

Electrical Vehicle Charging

There is no provision for electrical vehicle charging at Argyle House. Details of local charging points can be
obtained from Charge Scotland.

Access to Property

The Booking Party undertakes to leave the accommodation secure if left unoccupied during the period of let and to
allow access by the management or employees for any reason deemed appropriate.

Other

The Booking Party accepts the contract is between themself and Argyle House and is subject to English Law.
The Booking Party’s statutory rights are not affected by any of these Terms.
We reserve the right to vary these Terms from time to time, according to any changes in our policies.